TRAIN THE TRAINER PROGRAMME

Practical and Hands-on WorkshopsTRAIN THE TRAINER8th & 9th Dec, 2008, Oasis Banquets,Opp. R.K.Studio,Chembur,Mumbai.
ABOUT THE WORKSHOP:"Design and Implement the training systems and train your team members to be effective trainers, which will turn your processes to ZERO DEFECT!!
In the service sector, “Guest Experience” has always been the differentiating platform due to the absence of any tangible product that the customer purchases to carry home. In the face of globalization, increased competition and the increasing absence of product differentiators; companies in service sector and a select few in the manufacturing sector have started to revisit customer service and leverage it to acquire a formidable position within the industry.
To create this guest experience, built in training systems have become mandatory for the service sector domains.
PROGRAM CONTENTS
1. What is learning?
2. What makes an effective trainer?
3. The role of a workplace trainer
4. Training Environment5. Identifying training need
6. Creating training session plans and practical demos!
7. Effective communication
8. Feedback system
TRAINER
Rajnish Chopra
Please visit his site:
http://www.rcsolutions.blogspot.com/
METHODOLOGYThe sessions will involve the participants actively through a mix of exercises, role-plays, and demos. Course materials will also include: a. TRAIN THE TRAINER MANUALFEE : Rs 6500/ NET. Per participant.The fee is payable in advance and includes lunch, tea/coffee on both the days and the course material. The seminar is non-residential.
For enrolments please contact:
Rajnish Chopra -98203 76110 or mail at:
rcsolutions@rediffmail.com